Collierswood Removals Service Terms and Conditions
These service terms and conditions set out the basis on which Collierswood Removals provides removals, packing, transportation, storage coordination, and related domestic or commercial moving services within the UK. By requesting a quotation, confirming a booking, or allowing our team to begin work, the customer agrees to these terms. The purpose of this document is to create a clear understanding of responsibilities, expectations, and limitations so that each removal service can be delivered in an orderly and professional way.
In these terms, references to ???we??�, ???us??�, and ???our??� mean Collierswood Removals, and references to ???you??� or ???the customer??� mean the person, business, or organisation requesting the service. These terms apply to home removals, office relocations, man and van work, packing assistance, loading and unloading, and any additional related work agreed in advance. Any special arrangements must be confirmed in writing or included in the booking summary to be binding. If there is any conflict between a quotation and these terms, the written quotation shall prevail only for the specific matter stated.
We reserve the right to update these removals company terms from time to time. The version in force at the time of booking will normally apply unless a change is required by law. Customers are encouraged to review the conditions carefully before confirming a move. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of a breach shall be deemed a waiver of any later breach, and no verbal statement shall override a written agreement unless confirmed by an authorised representative.
Booking Process
Bookings for Collierswood removals may be made after an initial enquiry and quotation. A booking is only confirmed when the required details have been supplied, the proposed service has been accepted by the customer, and any deposit or prepayment requested has been received. Information required for an accurate quotation may include the property type, access conditions, floor levels, volume of goods, parking restrictions, packing requirements, dates, and any special handling needs. The customer must ensure that all information given during the booking process is complete and accurate. Failure to disclose relevant details may result in a revised quotation, extra charges, delays, or in some cases the cancellation of the booking.
Any booking slot is offered subject to availability. We will make reasonable efforts to allocate the agreed date and time, but arrival times may need to be adjusted due to traffic, weather, preceding jobs, or circumstances beyond our control. A booking confirmation will usually summarise the service type, date, estimated duration, price basis, and any agreed optional extras. The customer is responsible for checking the confirmation carefully and informing us promptly of any errors. Unless stated otherwise, any estimate is based on the information available at the time and may change if the actual work differs materially from the description provided.
Payments and Charges
The price for our removal services may be quoted as a fixed fee, an hourly rate, or a combination of both, depending on the nature of the work. All prices are subject to VAT where applicable and any additional charges clearly identified in the quotation. Unless otherwise agreed, payment is due on the day of the move before completion of the service, or immediately on invoice where credit terms have been approved in writing. We may require a deposit to secure the booking, especially for larger moves, weekend services, or jobs involving specialist equipment or multiple vehicles.
Additional charges may apply if the service takes longer than expected because of inaccurate information, poor access, delays in access to the property, additional items not included in the original quotation, waiting time, parking penalties, congestion issues, or the need for extra labour. Charges may also arise for dismantling, reassembly, long carry distances, stair carries, or the use of specialist protective materials if not included in the original scope. The customer accepts responsibility for settling any lawful parking charges, tolls, storage fees, or disposal costs that arise from the customer???s instructions or from circumstances at the premises that were known or should reasonably have been known in advance.
Payments must be made using the methods we accept at the time of booking. If an invoice remains unpaid beyond the due date, we may charge statutory interest and recovery costs where permitted by law. We also reserve the right to suspend future services, retain goods where lawful until payment is received, or pursue debt recovery action through appropriate channels. Any discounts, promotions, or special rates are offered at our discretion and may be withdrawn without notice for future bookings. A quoted price does not include unforeseen third-party charges unless expressly stated.
Cancellations, Rescheduling, and Failure to Attend
If you need to cancel or reschedule a house removals or commercial move, you should notify us as soon as possible. The amount charged for cancellation will depend on the notice given, the resources already allocated, and any non-recoverable costs we have incurred. For example, short-notice cancellations may result in retention of the deposit or a cancellation fee reflecting lost time and committed costs. If the customer requests a postponement, we will try to transfer the booking to another suitable date, but availability cannot be guaranteed.
If we are unable to complete the service because the customer is not present, access is not available, the property is not ready, or the goods are not prepared for loading, we may treat this as a late cancellation or failed attendance and charge accordingly. Where a booking is postponed or cancelled because of incomplete information, unsafe conditions, or circumstances created by the customer, reasonable costs incurred by us may be charged. We may also end the service if a delay makes it impossible to continue within the planned schedule, provided we act reasonably and only after taking steps to discuss alternatives where practical.
Customer Responsibilities
You must ensure that all goods to be moved are legally owned by you or that you have authority to instruct us to move them. The customer is responsible for securing pets, arranging parking where needed, protecting fragile or valuable items unless packing has been agreed, and making sure that items are adequately prepared for transit. We recommend that you separately arrange insurance for items of exceptional value, sentimental importance, or unusually fragile nature if they require coverage beyond standard transport arrangements. Unless expressly included, we do not provide appraisal, valuation, or specialist installation services.
You must inform us in advance if the move involves hazardous, prohibited, unusually heavy, or difficult items, including but not limited to paint, fuel, gas cylinders, chemicals, asbestos-containing materials, weapons, live animals, or items requiring specialist permits. We may refuse to handle any item that is unsafe, unlawful, improperly packaged, or not declared in advance. If such items are discovered during loading, we may suspend the service, require removal by the customer, or revise the service scope and charge where appropriate. The customer must also take reasonable steps to back up data, remove personal information, and secure passwords or access codes for any equipment being transported.
For packing services, the customer should check that boxes are suitable and that any fragile goods are clearly identified where appropriate. We are not responsible for damage resulting from pre-existing faults, unsuitable packing materials supplied by the customer, or items that were not packed by us and were not visibly checked before transit. Where we pack items on your behalf, we will take reasonable care consistent with the information available, but no packing process eliminates all risk. Customers should empty, defrost, and clean appliances in advance unless we have agreed in writing to perform those tasks as part of the service.
Liability and Insurance
We will exercise reasonable care and skill when carrying out all removal company services. However, because removals involve the handling of numerous items, access points, and third-party conditions, some risks are unavoidable. Our liability is limited to direct losses caused by our proven negligence or wilful default. We are not liable for indirect or consequential losses, loss of profit, loss of business, emotional distress, or any loss that is not a foreseeable result of our breach. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Where goods are damaged or lost while in our custody, our responsibility will be assessed in line with the level of care required by law and any additional insurance or declared value arrangements expressly agreed in writing. Customers must notify us of any alleged damage or shortage as soon as reasonably possible and in any event within a reasonable time after the service has been completed. Failure to inspect goods promptly may affect our ability to investigate the issue. We may request photographs, item lists, proof of value, and any other relevant information to assess a claim. Normal wear and tear, pre-existing damage, and damage due to inadequate packing by the customer are excluded where permitted by law.
We are not liable for delays or failure to perform the service due to events outside our reasonable control, including but not limited to severe weather, road closures, accidents, industrial action, civil disorder, vehicle breakdown, power failure, fire, flood, or acts of public authorities. In such cases we will use reasonable efforts to minimise disruption, but we shall not be responsible for any resulting loss or cost, except to the extent required by law. Where goods remain in our vehicle or custody longer than expected due to such events, any additional storage, handling, or redelivery charges may apply if they are reasonable and have been properly incurred.
Waste Regulations and Disposal
If our removals and clearance service includes disposal of unwanted items, the customer must identify which items are to be removed and confirm that they are lawful to collect and dispose of. We operate in accordance with applicable UK waste legislation, including the duty to ensure waste is transferred only to authorised persons or facilities. We may require a description of the waste, proof of origin, or any other details needed to comply with legal obligations. The customer must not ask us to remove controlled, hazardous, or illegal waste unless we have expressly agreed to do so and all necessary legal arrangements are in place.
Waste must be accurately described and separated where necessary so that recyclable materials, reusable goods, and ordinary household or commercial waste can be handled appropriately. We reserve the right to refuse any item that cannot be lawfully accepted, that is contaminated, or that is likely to create a risk to people, property, or the environment. Where the customer provides waste that has not been declared correctly, the customer may be responsible for any increased charge, disposal cost, enforcement action, or fine arising from inaccurate information. We may also terminate the waste-related aspect of the service if continuing would cause a breach of legal duties.
We do not accept responsibility for illegal dumping, fly-tipping, or misdescription of waste caused by false or incomplete instructions from the customer. If the move or clearance involves reusing, donating, or recycling items, this will only be done where it is lawful, practical, and agreed. Any items left for disposal become subject to our operational procedures once accepted, and the customer should not assume that all objects will be destroyed, recycled, or retained in any particular manner unless that has been expressly stated. The customer remains responsible for removing confidential papers, digital media, or personal records before handover for disposal.
Storage, Access, and Special Conditions
Where temporary storage or staged delivery is arranged as part of a Collierswood removals service, the relevant storage conditions, access rules, and charges will be explained separately or included in the booking summary. Storage does not transfer ownership, and any items stored remain subject to these terms unless a separate written storage agreement applies. The customer must ensure that any goods placed into storage are suitable for storage and are not perishable, dangerous, or prohibited. We may refuse items that present a contamination risk or require temperature control unless expressly agreed in advance.
Access to premises must be safe and reasonably suitable for the work. The customer must tell us about narrow entrances, weak floors, restricted parking, permit requirements, no-stopping zones, low ceilings, long carries, lift restrictions, or any other condition that could affect the service. If the actual access differs from what was described, we may amend the price or refuse to continue where safety is compromised. We can decline to move items if there is a genuine risk of injury, damage, or breach of law. The customer must obtain any necessary permissions from landlords, building managers, neighbours, or authorities before the move date.
General Legal Terms and Governing Law
These terms form the entire agreement between the parties regarding the service, unless varied in writing. No employee, subcontractor, or agent has authority to alter these terms unless authorised to do so. Any delay by us in enforcing a right shall not prevent us from enforcing it later. The headings in this document are for convenience only and do not affect interpretation. The customer may not transfer or assign the benefit of the service contract without our written consent, although we may use suitably qualified subcontractors or agents to carry out all or part of the service where necessary.
If a dispute arises, both parties should first act reasonably and seek to resolve the matter through good-faith discussion and written clarification of the issue. If resolution is not possible, the matter may be pursued through the courts or any other lawful process available. These UK removals terms are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction unless another jurisdiction is required by mandatory law. If the customer is contracting as a consumer, nothing in these terms affects statutory rights that cannot be waived.
By proceeding with a booking for Collierswood Removals, the customer confirms that they have read, understood, and accepted these service terms and conditions. They also confirm that they have the authority to enter into the agreement and that they will provide accurate information, cooperate with lawful instructions, and make payment in accordance with the agreed arrangements. These terms are designed to support a smooth, fair, and professional moving experience while protecting the interests of both parties within the limits of applicable UK law.