Colliers Wood Removals Privacy Policy
This Privacy Policy explains how Colliers Wood Removals collects, uses, stores and protects your personal data. It applies to all customers and prospective customers using our removal and related services in the Colliers Wood area and surrounding locations. We are committed to respecting your privacy and handling your information in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Who This Policy Applies To
This Privacy Policy applies to individuals and business contacts who:
Use or enquire about our residential or commercial removals, packing, storage or related services in the Colliers Wood area, visit our website or contact us by any communication channel, such as online forms or written correspondence, or act on behalf of a business that uses our services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include:
Identity and contact details, such as your name, title, home or business address, collection and delivery addresses, and contact details such as your preferred communication channel details. Service and booking information, such as details of your move, property type, access information, inventory details you choose to provide, dates and times of your move, and any special instructions related to your booking. Payment and transaction data, such as records of payments made and amounts due, payment method type and invoice or reference numbers. We do not store full payment card details; these are handled by our chosen payment processor. Communication data, such as messages, enquiries, feedback, complaints and correspondence between you and us. Usage and technical data, such as basic information about how you interact with our website, for example pages visited and approximate location, where this is collected through standard analytics technologies.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us with an enquiry, provide feedback, or communicate with us by any means. Automatically when you use our website, through cookies and similar technologies that collect limited technical information about your device and browsing activities. From third parties where necessary, for example from comparison or referral platforms where you have requested to be connected to removal service providers.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: To take steps at your request before entering into a contract and to perform our contract with you, for example to provide a quote, manage your booking, carry out your move, issue invoices and handle payments. Legal obligation: To comply with legal and regulatory requirements, such as record keeping, accounting, tax obligations and responding to lawful requests from public authorities. Legitimate interests: To pursue our legitimate business interests, provided these are not overridden by your rights. These interests may include managing and improving our services, responding to enquiries, preventing fraud, protecting our property and staff, training our team, and maintaining accurate business records. Consent: Where required by law, for example for certain types of direct marketing or optional cookies, we may rely on your consent. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, arrange surveys and assess your service requirements. To plan, manage and deliver your removals, storage or related services. To communicate with you about your booking, including confirmations, updates and any changes. To handle payments, refunds, credits and accounting administration. To respond to your enquiries, feedback or complaints and to provide customer support. To improve our services, processes and customer experience. To maintain internal records, including for auditing and reporting purposes. To meet our legal and regulatory obligations and to cooperate with regulatory or law enforcement requests where required.
Sharing Your Personal Data
We may share your personal data with carefully selected third parties where this is necessary and lawful. These include:
Service providers and data processors that act on our behalf, such as payment processors, information technology providers, customer management systems and document storage providers. Professional advisers, such as accountants, legal advisers and insurers, where necessary for legitimate business or legal purposes. Regulatory authorities, law enforcement bodies and public authorities where we are required or permitted to do so by law.
When we use data processors, they are only allowed to process your personal data in accordance with our instructions and must provide appropriate security measures to protect your data. We do not sell your personal data to third parties.
International Transfers
Where we use service providers located outside the United Kingdom or where data is stored on servers based in other countries, we take steps to ensure appropriate safeguards are in place. These may include using standard contractual clauses or relying on adequate level decisions, so that your personal data remains protected to a standard essentially equivalent to UK data protection law.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we will retain:
Booking and service records for a period necessary to manage our relationship with you and to meet legal and tax obligations. Financial and transaction data for the period required by applicable tax and accounting laws. Correspondence and complaint records for a period needed to resolve any issues and demonstrate how we handled them.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data to personnel and contractors who need it for their role, using suitable safeguards for electronic and physical storage, and maintaining policies and procedures to manage data protection risks.
Your Rights Under Data Protection Law
Under UK data protection law, you have a number of rights in relation to your personal data. These include:
The right to access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you. The right to rectification: You can ask us to correct inaccurate or incomplete personal data. The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it. The right to restrict processing: You can ask us to restrict the use of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised. The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we have compelling legitimate grounds that override your interests or we need to continue for legal claims. The right to data portability: In certain circumstances, you can request that we provide you with your personal data in a structured, commonly used and machine readable format or that we transmit it to another controller where technically feasible. The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Children
Our services are not directed to children, and we do not knowingly collect personal data relating to individuals under the age of 18 except where it is provided by a parent or guardian as part of arranging removal services. If we become aware that we have collected personal data from a child without appropriate authorisation, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be made available through our usual communication channels. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Contact About Privacy
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided through our usual customer communication channels. We will respond to your request as soon as reasonably possible and in accordance with our legal obligations.